- RETURN POLICY
If you want to return goods for which you have paid using only Novesta gift vouchers, a new electronic gift voucher (e-Gift voucher) will be issued and sent to you, even if you paid with a printed gift card (gift voucher). You will receive a new e-Gift voucher by email. If you used a combination of different forms of payment, your e-Gift voucher will be your primary refund. For example, if you used a combination of a gift voucher and a credit card. The refund will first be credited with a gift voucher. The rest will be returned to the credit card you used at the time of purchase.
Example:
If you ordered goods for 400 EUR, and paid 200 EUR with a gift card and 200 EUR with a credit card, and then returned 300 EUR, you will receive 200 EUR in the form of a new e-Gift voucher and 100 EUR per credit card you used with buying.
- IMPORTANT INFORMATION
You can have e-Gift voucher sent to your chosen e-mail address.
The e-Gift voucher can be used solely for purchase at www.novesta.sk, www.gonovesta.com, de.gonovesta.com.
The e-Gift voucher is valid for one year from the date of purchase (the date is marked on the card).
The voucher cannot be redeemed or redeemed for cash. Also, they can NOT be used to purchase new gift vouchers.
The value of the voucher cannot be divided and used on separate orders. The voucher must be exhausted in full, any difference will not be paid to customers.
In the event of loss, theft or expiry of the voucher, it is not possible to pay part or all of the balance.
- TERMS OF USE
1. The value stated on the gift voucher will be deducted from the purchase price in our online stores www.novesta.sk, www.gonovesta.com, de.gonovesta.com.
2. The gift voucher is non-refundable and cannot be exchanged for cash in part or full. The value of a voucher cannot be divided into multiple purchases (the vouchers can only be used in a one-time purchase).
3. For orders (products) for which a gift voucher has been used, you will be refunded by a replacement electronic gift voucher (e-Gift Voucher) upon return of the goods (only in case of returning goods or in the case of a justified claim).
4. If you purchase an e-Gift Voucher it will be sent to the chosen recipient's email address within 3-6 hours after the purchase is complete. You are obligated to provide a correct email address for the delivery of the e-Gift Vouchers. If an email you have provided cannot be confirmed, we reserve the right to withhold the delivery of the e-Gift Vouchers. In case of wrong data, we will not be liable for any failure or delay in delivery. Therefore, please check the data/information carefully.
5. The voucher is valid for 1 year after purchase, after which time the gift voucher becomes invalid. Strictly no extension of the expiry date from the date of issue will be allowed.
6. The gift voucher can be used only for purchase in the online stores www.novesta.sk, www.gonovesta.com, de.gonovesta.com.
7. For detailed information on how to proceed, when using the gift voucher, when purchasing via e-shops, visit our websites www.novesta.sk/poukaz, www.gonovesta.com/voucher, de.gonovesta.com/voucher. You can contact us either by phone at +421 233 006 793 (Monday – Friday from 9:00 to 16:00) or send us an e-mail to eshop@novesta.sk.
8. After using the code to pay for the purchase at www.novesta.sk, www.gonovesta.com, de.gonovesta.com, the voucher becomes invalid.
9. The purchase of goods is governed by the valid Business Terms and Conditions of the company Topánky E-shop s.r.o.
10. This voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
11. This voucher cannot be redeemed to purchase a new gift voucher.
12. Either Topánky E-shop s.r.o nor Novesta is not responsible if a Gift Voucher or e-Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
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