The warranty period of 24 months applies to goods that were purchased on www.gonovesta.com. Each product comes with an invoice that serves as a guarantee document. You can submit a complaint using our complaint form, which you can download HERE. The goods about which you would like to complain must be communicated in advance to the call center (you can call +421 233 006 793 (Monday - Friday from 9:00 a.m. to 4:00 p.m.) or send us an email at the following address send: eshop@novesta.sk), where they tell you how to proceed and where exactly to send the goods along with a copy of the invoice (tax document) and this completed complaint form. Cash on delivery is not accepted by the seller, so do not send cash on delivery. Always send the claimed goods cleaned. Complaints are settled immediately, no later than 30 calendar days after the date of the complaint. The full text of the complaint procedure can be found HERE.

If you bought the goods elsewhere (NOT in our e-shop), please contact the seller directly, as each of them has its own conditions for returning the goods and money (also applies to complaints). We accept only goods purchased at our e-shops.

Download the complaint form by clicking HERE.